Its an OK service we received from Auto Europe, especially during the online booking. However the general experience was influenced by Maggiore, the rental company in Sicily.
Over de service van het autoverhuurbedrijf ter plaatse - MAGGIORE
The service from Maggiore is not nice. To begin with, the car we received was not fully tanked. When asked exactly how much litre we should return it with, the girl only gave a very brief indication pointing at the dashboard. (however doesn't mark it on the rental paper we got) So we had to estimate tank accordingly. Upon return however, the guy checked the dashboard and said we are 10 litre short, yet we have tanked to exactly the level indicated when receiving the car.
Secondly, the credit card guarantee is still not released by Maggiore. It's been almost a month. What's going on there?!
Such service and cost charge without clear indication is ridiculous.